Multi Location Manager

What You’ll Do

Customer Service

• Provide world class customer service, creating a friendly, welcoming customer experience through personalised service.
• Is hands-on at the counter to support and manage customer queries. Walks the customer journey to identify gaps and plans how to address them.
• Addresses process failings to make future improvements.

Fleet & Resource Planning

• Responsible for working with fleet to manage volumes and is accountable for labour resources in-line with demand.
• Recruits and trains team members and works closely with other departments within the organisation to develop the locations people through training and coaching.

Team Management

• Daily management of the teams across multiple sites through one-to-ones, feedback and support.
• Motivates and inspires the team with the right integrity and authenticity.
• Publicly celebra...