Multi Skilled Consultant

Job Description

To provide relief duties in an efficient and effective manner for all Team Leader and Administrator functions to ensure smooth running of functional areas

Are you someone who can

• Achieve the delivery of exceptional customer experience against the performance standards.
• Manage the migration of accounts from transactional to Self Service.
• Ensure customer's needs and expectations are understood and solutions provided.
• Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
• Maximize cross sell opportunities and strengthen client relationships.
• Comply with procedures and processes contained in the Golden Rules.
• Enhance the service delivery across all functional areas within the branch of First National Bank of Lesotho Limited by being utilized in every unit within the branch where deemed necessary.

You wi...