Job Description
The New Homes Customer Service Operative is responsible for delivering a high standard of aftersales care to homeowners following legal completion. The role focuses on managing customer queries, coordinating remedial works, and ensuring issues are resolved efficiently and professionally in line with company standards, warranty requirements, and customer service targets.
Key Responsibilities
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Act as the main point of contact for homeowners during the aftersales and defects period
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Receive, log, and manage customer service requests via phone, email, and customer portals
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Experience in repairing defects, which includes: roofing works, mastic wall, painting and decorating, vinyl, ceiling repairs including suspended cielings, block paving, all forms of carpentry work, doors, kitchens, plumbing and pipework, wall and floor tiling and all concrete repair work.
*
Arrange inspections and coordinate rem...
Key Responsibilities
*
Act as the main point of contact for homeowners during the aftersales and defects period
*
Receive, log, and manage customer service requests via phone, email, and customer portals
*
Experience in repairing defects, which includes: roofing works, mastic wall, painting and decorating, vinyl, ceiling repairs including suspended cielings, block paving, all forms of carpentry work, doors, kitchens, plumbing and pipework, wall and floor tiling and all concrete repair work.
*
Arrange inspections and coordinate rem...
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