Multilingual Customer Account Advisor

Location: bet365, Bogota, D.C., Capital District, Colombia.

Position: Brazilian Portuguese and Spanish speaking Customer Account Advisor - support the company's operation at our offices based in Bogotá.

At bet365, we are one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Industries: Gambling Facilities and Casinos

Responsibilities

• Assist the global customer base via Live Chat, telephone and email.


• Handle a wide variety of account queries including payments, login, verification and betting queries.


• Review and elevate queries from customers to superiors when required.


• Provide a positive experience to customers and resolve their queries as soon as possible.


• Use internal tools to resolve customer queries.


• Promote Responsible Gambling.


• Maintain awareness and knowledge of licensing policies, procedures and criteria.

Qualifications and Requirements

• Language requirements: B2 in Portuguese and B2 in English.


• Ability to multi-task with strong attention to detail.


• Strong problem solving skills and ability to find resolution.


• Competent literacy and numeracy skills.


• Preferred experience in a customer-facing role.


• Comprehensive knowledge of development and Customer Support processes and procedures (highly desirable).


• Strong desire and passion to lead, coach, and develop others, identifying development areas that facilitate the progression of advisors and their day-to-day performance.


• Collaborative mindset, adaptability and willingness to embrace new tasks within this diverse role.

Work Arrangements and Benefits

• Working 40 hours a week (5 days) or 4 days on a 10-hour shift or 5 days on an 8-hour shift between 07:00 and 02:30 the next day.


• 20 days holiday plus public holidays.


• Career advancement and development opportunities.


• Company bonus scheme.


• Loyalty Bonus.


• RAF Programme.


• Competitive salary and benefits package will be provided.

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At bet365, we’re committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We’re Never Ordinary, and we’re always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.