Multilingual Customer Care Agent

Location: Braga, Portugal

Schedule: Monday to Saturday (Rotational shifts between 07:00 AM - 07:00 PM), with 2 days off (Sunday and 1 rotational day)

Type of Contract: CDD (Contrat à Durée Déterminée) - 6 months

Base Salary: 1010 EUR per 14 months

Performance Bonus: 140 EUR per 12 months

Meal Allowance: 7.23 EUR per day (net)

Work Environment: Remote

Joining Deadline: 23/Oct/24

Profile:

We are looking for a dedicated Customer Support Representative fluent in German (C2 level) and proficient in English (B2 level) to join our dynamic team. Previous experience in a Contact Centre or Customer Service role is a plus.

Responsibilities:

• Assist clients via inbound calls, chat, or email in the after-sales process, addressing inquiries regarding reservations and attending to potential requests.
• Resolve product or service problems by clarifying customer complaints and determining the best so...