Multilingual Customer Support Professional

Job Title: Medical Information Specialist

This role plays a vital part in the Medical Information Contact Center, adhering to all relevant regulations and industry standards. As a key member of our team, you will be responsible for managing medical information requests from various sources while ensuring compliance with client policies.

Main Responsibilities:

• Respond to customer inquiries related to medical information via phone, email, website, or letter


• Provide accurate and timely responses to customer queries about products and their safety features


• Analyze adverse event reports and special situation events as per regulatory requirements


• Collaborate with colleagues on cross-functional teams to ensure effective communication of critical product-related data

We are looking for highly skilled professionals who possess the follow...