Multilingual Helpdesk Technician - German Speaking (Trainee position) (Start ASAP)

Provide professional multilingual end-user support, resolving technical issues and tracking incidents accurately in a dynamic environment.

Your Role

Key responsibilities include:

• Providing professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and German.
• Performing restorative or maintenance actions to resolve end-user problems.
• Resolving account-specific technical, customer, and end-user issues.
• Responding to end-user problems based on standard procedures.
• Accurately and timely tracking incidents and calls, including entering data into the database.

About You

The company is looking for:

• Bachelor's Degree or vocational background in IT-related courses is a plus.
• Minimum of two (2) years completed in college or a finished Diploma/Certificate course.
• Basic hardwa...