Multilingual Helpdesk Technician - Portuguese

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Helpdesk Technician

Multilingual Helpdesk Technician - Portuguese Pasay, Posted:1/20/2026

Responsibilities

• Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Portuguese.
• Provide restorative or maintenance actions to resolve end-user problems
• Able to resolve account specific technical, customer, end-user issues
• Responds to end-user problems based on standard procedures
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Qualifications

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Required skill(s):
  • Basic hardware knowledge
  • Bas...