Job Description
What will you do?
Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Russian.
Provide restorative or maintenance actions to resolve end-user problems
Able to resolve account specific technical, customer, end-user issues
Responds to end-user problems based on standard procedures
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
What do you need to succeed?
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Required skill(s):
Basic hardware knowledge
Basic software knowledge
Basic networking
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