Job Description

Job Description
Details:
  • Provide restorative or maintenance actions to resolve end-user problems
  • Able to resolve account specific technical, customer, end-user issues
  • Responds to end-user problems based on standard procedures
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
    • Job Requirements Details:
  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Required skill(s): Basic hardware knowledgeBasic software knowledgeBasic networking
  • Average written and spoken communication skills in one or more languages including but not limited to English and Portuguese.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Appli...

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