Job Description

Seeking a Technical Support Engineer proficient in Arabic and English to provide high-quality technical support, ensuring timely issue resolution, and delivering an excellent client experience.

This role emphasizes strong communication skills and client interaction as well as proficiency in troubleshooting hardware/software issues.

Key Responsibilities:

• Provide technical support via various channels (phone, email, chat) to clients experiencing hardware or software-related issues.
• Troubleshoot complex problems with the goal of resolving them quickly while maintaining high customer satisfaction ratings.