Multilingual Service Desk Analyst (Polish)

Position Description:

. Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills 
. Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
. Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.
. Produce quality work and results.
. Ensure fast and accurate turnaround of work.
. Solve problems using agreed-upon procedures.
. Develop a comprehensive understanding and mastery of all tools.
. Remain updated on products, policy, procedure, and other important operational issues.
. Perform other duties as assigned.
. To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
. Follow agreed escalation procedures.
. To...