multilingual technical support specialist

Job Title

Multilingual Technical Support Specialist

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Our client is looking for a skilled technical support specialist to join their team in Madrid. This role focuses on delivering high-quality remote technical assistance for complex systems, collaborating with customers and internal teams, and ensuring excellent service across the EMEAI region.

The ideal candidate will combine strong problem-solving skills with a customer-centric approach. You'll be working in an international environment, providing support for installations, troubleshooting hardware and software issues, and enhancing overall customer experience.

The key responsibilities include:

• Delivering remote support via phone, email, and chat to customers
• Troubleshooting issues related to Central Control systems
• Managing tasks such as database migrations and system optimization
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