Multilingual Technical Support Specialist (Mandarin Chinese)

JOB RESPONSIBILITIES

1. Understands thoroughly all GlobalSign products and ensures compliance with GlobalSign’s strictest security policies and ability to apply procedure-driven task to process certificate applications.
2. Researches, investigates, and resolves customer technical issues.
3. Assists customers in installation and implementation of GlobalSign products.
4. Interprets instructions and issues and implement actions according to company policies and procedures.
5. Provides excellent customer service to clients that meets and exceeds company’s and client’s standards by responding to customers promptly, demonstrating deep knowledge and expertise of GlobalSign products, etc.
6. Performs, if need arises, web content management tasks by executing and delivering web content goals based on Tech Support guidelines.
7. Complies with company policies and procedures, including but not limited to information security and acceptable use,...