Job Description

Main Duties:

  • Perform planned services on MULTIVAC Australia supported equipment installed on customer sites;
  • Travel to customer sites as required to diagnose and rectify technical issues causing breakdowns;
  • Investigate and proactively work to correct problems where machines are not performing at required levels;
  • Perform machine services and rebuilds in MULTIVAC workshop as required;
  • Provide technical phone support to customers where onsite attendance is not able to be provided;
  • Liaise with management on service-related matters within Australia;
  • Attend machine -specific training courses as directed;
  • Comply with local safety guidelines and ensure risks are identified and controlled whilst working on customer sites and MULTIVAC offices.

    • Relationships and Authority:

  • Reports directly to State Service Manager

    • Required Skills:

  • A current Electrician’s Licence OR be a trade qualified Fitter / Mechanic with a Restricted Electrical License;
  • Experience in the food industry packaging or processing equipment is an advantage;
  • Electronics skills and knowledge of PLC driven processes is mandatory;
  • Advance knowledge of motor, servomotor and drive technology is a plus
  • Ability to interpret electrical and pneumatic drawings to a component level;
  • Proven customer service skills;
  • Willingness to work weekends, travel at short notice and work flexible hours as required;
  • Current Drivers License; and
  • A strong work ethic and excellent communication skills.

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