MyGate - Customer Success Associate

Role:  Customer Success Associate

Experience Level: 1-2 years

Location:  HSR Layout, Bangalore (Work from Office)

Working hours:  10 a.m.–7 p.m.

Working Days: 6 days working (Rotational Week off, Weekend will be working)

Responsibilities:

● Respond to customer inquiries across multiple channels: Phone and email.
● Gather Product knowledge: Develop product knowledge to answer inquiries confidently and guide customers effectively to solve the concerns.
● Resolve customer issues efficiently and effectively: Troubleshoot problems, find solutions, and respond to queries in a timely manner to restore customer satisfaction.
● Customer ticket handling: Handle 20 to 40 ticket per day
● Meeting the t...