Job Description

Your Impact

As National Account Manager – Away From Home, you will be responsible for the management and growth of a large, strategic national customer portfolio within the Away From Home channel. This role plays a critical part in delivering both commercial performance and long-term customer partnerships, balancing strategic planning with best-in-class execution.

You will own key national accounts end-to-end, driving joint business plans, identifying growth opportunities, and ensuring strong in-market activation. In addition, the role supports new business development, contributing to the sustainable growth and expansion of the channel.

With a direct report, this role also provides an opportunity to develop leadership capability while influencing outcomes at scale.

Key Accountabilities

Account Strategy & Execution

  • Develop and deliver strategic plans for assigned national accounts, ensuring best-in-class execution and alignment with customer and business priorities.

    • Commercial Delivery

  • Drive sustainable revenue and profit growth through effective negotiation, promotional planning, and delivery of joint business plans with key customers.

    • Customer Engagement & Relationship Management

  • Build and maintain strong relationships with key stakeholders to influence decision-making, maximise opportunities and ensure exceptional customer partnership.

    • Additional Responsibilities

  • Manage and grow a large, high-value national customer portfolio critical to channel performance.

  • Identify and convert new business opportunities to support channel growth and customer base expansion.

  • Lead, coach and develop a direct report to drive performance and capability uplift.

  • Collaborate cross-functionally with internal stakeholders to deliver aligned commercial outcomes.

    • About You

    Qualifications & Experience

  • Solid commercial experience within FMCG or a related industry.

  • Proven success managing key accounts or national customer portfolios.

  • Experience delivering commercial results with full P&L accountability.

  • Strong capability in Microsoft Excel, PowerPoint and CRM platforms; experience with forecasting and sales reporting systems is advantageous.

    • Skills & Knowledge

  • Strong strategic thinking and commercial acumen.

  • Exceptional relationship management and negotiation skills.

  • Financial literacy, including forecasting, budgeting and ROI analysis.

  • Excellent communication and stakeholder engagement skills.

  • Strong project management capability and execution discipline.

  • Demonstrated leadership capability or readiness to step into a people leadership role.

    • Apply for this Position

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