Job Description
About the Role:
A high-performing Australian Manufacturing and Distribution Group is looking for a National Customer Service Leader to take ownership of its customer service function and drive transformation across the business.
This role is all about leadership, strategy, and operational excellence, guiding multi-state teams, streamlining processes, and ensuring a best-in-class customer experience. This is a hands-on, change-driven role for someone who thrives on solving complex challenges and delivering tangible results.
Key Responsibilities:
Lead the design and implementation of a national customer service strategy. Identify inefficiencies and drive process improvement, automation, and operational excellence. Ensure smooth collaboration between Customer Service, Sales, and Operations. Resolve high-level customer issues and implement programs to boost satisfaction and retention. Monitor nation...
A high-performing Australian Manufacturing and Distribution Group is looking for a National Customer Service Leader to take ownership of its customer service function and drive transformation across the business.
This role is all about leadership, strategy, and operational excellence, guiding multi-state teams, streamlining processes, and ensuring a best-in-class customer experience. This is a hands-on, change-driven role for someone who thrives on solving complex challenges and delivering tangible results.
Key Responsibilities:
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