Job Description
National Freephone Helpline Support Workers
Women’s Aid is seeking three experienced, dynamic and motivated team members to join our National Freephone Helpline Department in 2026.
Women’s Aid is seeking three experienced, dynamic and motivated team members to join our National Freephone Helpline Department in 2026. There are two ‘Night Support Worker’ positions and one ‘Day Support Worker’ position available for the right candidates.
The purpose of each role is to provide support and information to women experiencing abuse in intimate relationships on the Women’s Aid National Freephone Helpline, online Instant Messaging Support Service (IMSS), Text and Email support, and to assist in ensuring maintenance and fulfilment of the responsibilities of the Helpline Service Department as a member of the Helpline Team.
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