Navigator

The Opportunity

The role of Navigator/Scheduler works within the Mission and Mission in Action of HammondCare to ensure that they are a first point of contact for staff, clients and other stakeholders including members of the public with enquiries about HammondCare At Home services. This role is pivotal in providing excellent customer service, relevant information and linking incoming calls to the most appropriate staff member in an effective and efficient manner.

About the role

We currently have 2 permanent roles available at our Wahroonga site, this is an on-site role with no work-from-home flexibility.

As a key support service for the successful delivery of HC Service plans, you will enhance the organisation’s effectiveness and act as advocates for the HC Mission and values. Incoming calls from customers will be handled by the HammondCare Support Navigator to answer questions and enquiries, handle complai...