Job Description
Role: L1 Support Engineer – DevOps PlatformsExperience: 1–3 years
Level: L1 / Junior
Team: DevOps / Platform SupportLanguages (Mandatory)Spanish – fluent (mandatory, daily spoken communication)English – fluent (clear spoken and written communication)Core Tools Knowledge (Operational Level)Jira – ticket handling, prioritization, basic workflow supportConfluence – user support and documentation usageGitLab – access issues, basic CI/CD troubleshootingJenkins – job monitoring, first-level pipeline failure analysisGrafana – dashboard checks, alert acknowledgmentSonarQube – basic scan result interpretationNexus Repository – artifact access and download issuesMatomo – basic availability and usage checksResponsibilitiesFirst point of contact for DevOps tooling supportClear and professional communication in SpanishTicket triage, categorization, and escalationUser guidance follow...
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