Job Description
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- Day to Day application support incidents tracking and managing end user communication on ticket updates
- Application support Ticket fixes and closure as per priority and defined SLA
- Engage in onsite client discussions, CAB meetings relating to ticket discussion and closure
- Work closely with IT Managers and business teams to mitigate ticket issues and risks.
- Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution
Skills:
- 6+ years of experience in working in .NET application support with SLA and KPIs
- Experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above
- Strong analytical skills to understand a given requirement and provide work estimates.
- Should have good understanding of web serv...
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