.NET L2/L3 Production Support Engineer

<p>Role: .NET L2/L3 Production Support Engineer<br /> Location: Charlotte, NC or Plano/Addison, TX (Hybrid)</p> <p>Experienced .NET L2/L3 Production Support Engineer responsible for monitoring, troubleshooting, and resolving application issues in a high-availability environment.<br /> <br /> The role includes incident management, root cause analysis, and ensuring system stability while supporting enterprise .NET applications.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Monitor logs using Splunk and perform root cause analysis</p> </li> <li> <p>Manage incidents, changes, and tickets via Remedy/ITSM tools</p> </li> <li> <p>Collaborate with development and infrastructure teams</p> </li> <li> <p>Leverage AI/Copilot tools to improve support efficiency</p> </li> </ul> <p>Email: [email protected]</p>