Job Description
Sr. Support Engineer – Onsite/Offshore
Key Responsibilities: * Provide L3 support for .Net platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides. * Implement and maintain application configurations, patches, and upgrades. * Participate in on-call rotation to provide 24-7 support for critical applications. * Conduct training and mentoring sessions for L1 and L2 s...
Key Responsibilities: * Provide L3 support for .Net platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides. * Implement and maintain application configurations, patches, and upgrades. * Participate in on-call rotation to provide 24-7 support for critical applications. * Conduct training and mentoring sessions for L1 and L2 s...
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