Network Administrator

Duties and Responsibilities:

Rogue Device Enforcement:

• Own the intake, investigation, and resolution of Rouge devices
• Enforce defined network access and security policies, including device isolation and remediation actions
• Partner with Network Security to refine response procedures, thresholds, and enforcement standards

NOC Operations & Network Support:

• Support NOC incident response for network-related issues, including break/fix and service restoration
• Manage Layer 2 network devices and coordinate RMAs for faulty hardware
• Perform APC UPS and battery replacements to maintain infrastructure resilience
• Monitor network health using Meraki Dashboard and Struxureware, escalating issues as needed

Incident & Service Management:

• Leverage ServiceNow for incident, request, and problem tracking
• Provide timely communication and updates to global teams and US-based stakeholders
• Support ISP management activities including DIA circuits, modems, and provider coordination

Qualifications and Requirements:

• 1-3 years of enterprise/branch network voice/data communications experience preferred.
• Proficient computer skills; must be comfortable in MS Office and related applications.
• Proficient Network skills and experience; CCNA, CCNP and additional certification relevant to the position is preferred but not required.
• Proficient troubleshooting experience and certification in wireless networking is preferred.
• Experience in an enterprise network operations environment, including large-scale deployments and refresh of multiple technical theaters.
• Experience with SDWAN infrastructure
• Experience with Security protocols
• Experience within Cloud Management and Technology
• Project Management skills.
• Effective verbal and written communication skills.Strong understanding of network fundamentals (Ethernet, Wireless, VLANs, ARP, STP, DNS, DHCP)
• Hands-on experience with Meraki wireless and switching environments (preferred)
• Familiarity with rogue device detection and network security best practices
• Experience with ITSM tools (ServiceNow preferred)
• Understanding of hardware RMA processes
• Ability to operate in a 24x7 support environment
• Strong communication skills for global and US-based stakeholder interaction
• Self-directed, ownership-driven mindset with sound judgment under pressure

Preferred / Nice to Have:

• CCNA or equivalent networking training
• Experience with APC UPS systems and Struxureware
• Prior NOC or Network Operations experience
• Exposure to security policy enforcement or SOC/NOC collaboration models