Job Description
Job Description:
The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.
Job Responsibilities:
Proactive Monitoring & Alerts
Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
Ensure alerts are actionable, efficient, and tied to measurable KPIs.
Proactively address recurring issues to minimize escalations and maintain high service standards.
Mentorship & Escalation Support
Serve as a Tier 3 escalation point for technicians and engineers.
Provide coaching, mentorship, and technical leadership to develop tea...
The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.
Job Responsibilities:
Proactive Monitoring & Alerts
Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
Ensure alerts are actionable, efficient, and tied to measurable KPIs.
Proactively address recurring issues to minimize escalations and maintain high service standards.
Mentorship & Escalation Support
Serve as a Tier 3 escalation point for technicians and engineers.
Provide coaching, mentorship, and technical leadership to develop tea...
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