Network Administrator [T500-22183]

About Ferguson:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Duties and Responsibilities:

Rogue Device Enforcement:

• Own the intake, investigation, and resolution of Rouge devices
• Enforce defined network access and security policies, including device isolation and remediation actions
• Partner with Network Security to refine response procedures, thresholds, and enforcement standards

NOC Operations & Network Support:

• Support NOC incident response for network-related issues, including break/fix and service restoration
• Manage Layer 2 network devices and coordinate RMAs for faulty hardware
• Perform APC UPS and battery replacements to maintain infrastructure resilience
• Monitor network health using Meraki Dashboard and Struxureware, escalating issues as needed

Incident & Service Management:

• Leverage ServiceNow for incident, request, and problem tracking
• Provide timely communication and updates to global teams and US-based stakeholders
• Support ISP management activities including DIA circuits, modems, and provider coordination

Qualifications and Requirements:

• 1-3 years of enterprise/branch network voice/data communications experience preferred.
• Proficient computer skills; must be comfortable in MS Office and related applications.
• Proficient Network skills and experience; CCNA, CCNP and additional certification relevant to the position is preferred but not required.
• Proficient troubleshooting experience and certification in wireless networking is preferred.
• Experience in an enterprise network operations environment, including large-scale deployments and refresh of multiple technical theaters.
• Experience with SDWAN infrastructure
• Experience with Security protocols
• Experience within Cloud Management and Technology
• Project Management skills.
• Effective verbal and written communication skills. Strong understanding of network fundamentals (Ethernet, Wireless, VLANs, ARP, STP, DNS, DHCP)
• Hands-on experience with Meraki wireless and switching environments (preferred)
• Familiarity with rogue device detection and network security best practices
• Experience with ITSM tools (ServiceNow preferred)
• Understanding of hardware RMA processes
• Ability to operate in a 24x7 support environment
• Strong communication skills for global and US-based stakeholder interaction
• Self-directed, ownership-driven mindset with sound judgment under pressure

Preferred / Nice to Have:

• CCNA or equivalent networking training
• Experience with APC UPS systems and Struxureware
• Prior NOC or Network Operations experience
• Exposure to security policy enforcement or SOC/NOC collaboration models