Job Description

  • Manage and maintain the Monitoring Systems (these report on the status and performance of Network, ISP services and facilities).
  • Provide 1st & 2nd level support in Network Operations centre (NOC).
  • Perform routine network monitoring and maintenance of network devices in the NOC.
  • Handle incoming calls and troubleshoot issues pertaining to network failures; escalade to relevant parties if necessary.
  • Fault handling and escalation (identifying and responding to faults identified via Monitoring System and networks, liaising with respective clients, handling escalation through to resolution).
  • Maintenance of KNOWHOW and technical documentation (for NOC) of processes and procedures used throughout normal operations.
  • Development of knowledge and skills in network and system administration, particularly with regard to companies architecture and platforms.
  • Effective communication with respective Service ...

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