Job Description

Job Description

Adesta, an Allied Universal® Company, is hiring a Network Control Center Operator. The Network Control Center Operator I performs ongoing monitoring of the customer’s wide variety of networks and services; coordinates with technicians and customers to provide timely trouble resolution; and provides level-one help desk support and services in a fast paced call center environment.

RESPONSIBILITIES:

  • Monitoring of customer’s wide variety of networks
  • Coordinate with technicians, customers, & vendors to resolve issues in timely manner to maximize system up time.
  • Accurately process system(s) alarms and provide incident tracking, documentation and notification in accordance with published processes
  • Maintain a daily activity log, including tracking and notification of persons visiting remote site locations
  • Perform subscriber radio control functions as needed
  • Provide level-one help desk functions (call-taking, ...

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