Job Description
- Client Interaction:
- Serve as the primary technical contact for clients, understanding their networking needs. Build strong relationships through clear communication and regular consultation.
- Team Leadership:
- Oversee and manage a technical team, ensuring timely delivery of high-quality work.
- Mentor team members, providing support for their professional development.
- Foster a collaborative and innovative environment, promoting a culture of continuous improvement.
- Service Improvement & Automation:
- Identify areas for service improvement, leveraging your domain expertise to optimize processes and network performance.
- Propose and implement automation ideas to streamline network management, monitoring, and troubleshooting tasks.
- Network Monitoring & Management:
- Utilize network monitoring tools to proactively detect and address performance issues and network outages.
- Monitor network traffic and troubleshoot issues related to performance, security, and availability.
- Documentation & Reporting:
- Capable to work on weekly and monthly dashboards with excellent presentation for both internal and external stakeholders.
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