Job Description
1.Position
Network Engineer – Enterprise ( Global Support)
2.Location of posting
Gurugram
3.Key Result Areas
· Improving the overall technical experience of users for the service and ensuring all customers get equitable and reliable services.
· Complete understanding and deployment of network elements.
· Planning network solutions as per customer requirements.
· L2 Call Resolutions i.e. calls which are beyond pure connectivity.
· Providing technical assistance, Troubleshooting and Application fine tuning.
· Analyzing customer issues and suggesting further modifications.
· Ensuring the quality of overall L1 call resolution through random checks and audits
5.Capabilities and competencies
Good communication skills.
Good technical Knowledge.
6.Experience
Experience in handling global customers/ worked on Linux – 2-5 years
7.Qualification
BE/B.Tech
.
Network Engineer – Enterprise ( Global Support)
2.Location of posting
Gurugram
3.Key Result Areas
· Improving the overall technical experience of users for the service and ensuring all customers get equitable and reliable services.
· Complete understanding and deployment of network elements.
· Planning network solutions as per customer requirements.
· L2 Call Resolutions i.e. calls which are beyond pure connectivity.
· Providing technical assistance, Troubleshooting and Application fine tuning.
· Analyzing customer issues and suggesting further modifications.
· Ensuring the quality of overall L1 call resolution through random checks and audits
5.Capabilities and competencies
Good communication skills.
Good technical Knowledge.
6.Experience
Experience in handling global customers/ worked on Linux – 2-5 years
7.Qualification
BE/B.Tech
.
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