Job Description
**Job Summary**:The Network Operations Network Engineer I is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems.
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**Work Location**:Remote Mexico
**Key Responsibilities**:
- Own complex network issues and ensure they are resolved and/or successfully documented and handed off to an oncoming shift.
- Responsible for network monitoring of hardware failures and configuration issues. Provides initial acknowledgement, investigation, and resolution of network events.
- Monitor the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolve issues identified or escalate them to the appropriate level.
- Respond to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and...
***
**Work Location**:Remote Mexico
**Key Responsibilities**:
- Own complex network issues and ensure they are resolved and/or successfully documented and handed off to an oncoming shift.
- Responsible for network monitoring of hardware failures and configuration issues. Provides initial acknowledgement, investigation, and resolution of network events.
- Monitor the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolve issues identified or escalate them to the appropriate level.
- Respond to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and...
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