Job Description

Role: Associate Technology Manager - Network
Location: Bengaluru
Experience: 5 - 12 years
Employment Type: Full-time
About the Role
We are seeking an experienced Associate Technology Manager - Network to lead our high-
performing Network Operations team and serve as the primary client-facing representative for all
network-related discussions.
Technical Expertise
Juniper Networks
 Strong hands-on experience with Juniper SRX, EX switches, and Mist platform.
 Ability to manage and troubleshoot routing, switching and Wi Fi environments.
 Expertise in Junos OS, configurations, policies, VPNs, and automation concepts.
Cisco
 Proficient in managing Cisco LAN & Wi-Fi infrastructures in large enterprise environments.
 Practical knowledge and operational experience with Cisco ISE, including authentication,
authorization, NAC policies, and guest/BYOD access.
 Experience with TACACS+ for device access control and AAA administration.
Aruba / HP
 Experienced in managing LAN and Wi-Fi environments using Aruba/HP switches and wireless
solutions.
 Experience in managing Aruba central
Operational Responsibilities
 Lead root cause analysis (RCA) for critical incidents and ensures long-term corrective
measures.
 Drive continuous service improvement, performance optimization, and operational
automation.
 Review and approve Network changes, technical implementation plans, and risk
assessments.
 Ensure documentation, runbooks, and topology diagrams are up to date and maintained.
 Manage vendor relationships, support contracts, and engage with OEMs (Juniper, Cisco,
Aruba) for escalations.
Client & Stakeholder Management
 Build strong relationships with client stakeholders, ensuring clear communication,
transparency, and trust.
 Conduct regular service review meetings, metrics reporting, and improvement planning.
 Understand customer business objectives and align network strategy to long-term goals.
Leadership & Management
 Lead, mentor, and develop the Network Operations team, ensuring high performance and
continuous improvement.
 Act as the senior technical point of contact for clients, driving all network-related
conversations, major incidents, escalations, and reviews.
 Oversee end-to-end network service delivery, ensuring SLAs, KPIs, and compliance
requirements are consistently met.
 Collaborate closely with cross-functional teams to support business and operational goals.
 Manage capacity planning, lifecycle management, technology upgrades, patching, and
refresh projects.
 Provide governance, strategic direction, and alignment across all network-related initiatives.
Required Skills & Qualifications
 Bachelor’s degree in Engineering, Computer Science or equivalent experience.
 5+ years of experience in Enterprise Network Engineering/Operations.
 Minimum 5 years in a Team Lead or managerial role.
 Strong hands-on experience across at least two of the following:
o Juniper (SRX, EX, Mist)
o Cisco LAN, Wi Fi, ISE, TACACS
o Aruba/HP LAN, Wi Fi
 Good understanding of routing protocols (BGP), switching, firewalls, load balancing, WLAN,
and network security.
 Excellent communication, presentation, and stakeholder management skills.
 Ability to lead distributed teams and thrive in a fast-paced, client-facing environment.
Preferred Certifications
 Juniper: JNCIS-ENT/SEC, JNCIP-ENT/SEC
 Cisco: CCNP / CCIE
 Aruba: ACSA / ACMP
 ITIL Foundation or higher

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