Network Engineer L2

Role

The professional services role within organization takes client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transition for customers from initial exposure to full operational capability.

Qualifications, skills and experience:

• Industry experience focused on Data Center, IP networks. Engineer (6-10 Years)
• Computer science (or similar) degree
• CCNP and/or CCNA
• Arista EOS and Cloud Vision experience (Preferred)
• Excellent written and verbal skills

Technical Capabilities

Network Support & Troubleshooting:

• Diagnose and resolve network issues related to routers, switches, firewalls, VPNs, and WAN/LAN.
• Provisioning of new services on the network.
• Provide Level 2 escalation support for network incidents and outages.
• Analyse network performance and optimize configurations.
• Conduct root cause analysis (RCA) for recurring network problems.

Network Configuration & Maintenance:

• Configure and maintain network devices (Cisco ACI, Arista, Juniper etc.)
• Good knowledge Spine & Leaf Architecture
• Performing Upgrades e.g. OS patches, vulnerability patches.
• Design & Implement VLANs, QoS, ACLs, and other network policies.
• Good knowledge on L2 Technologies (STP, PVST, MSTP, RSTP, EtherChannel)
• Strong knowledge in routing protocols like BGP & OSPF
• Knowledge on EVPN & VXLAN, MPLS technologies

Monitoring & Incident Management:

• Monitor network health using NMS tools.
• Respond to alerts, perform initial diagnosis, and escalate if required.
• Work on incident tickets (ITIL framework preferred).
• Collaborate with L1 support and senior network teams (L3-L4) to ensure timely resolution.

Documentation & Reporting:

• Maintain detailed network diagrams and documentation.
• Update knowledge base with troubleshooting steps and solutions. (SoPs & MoPs)
• Prepare reports on network performance, incidents, and capacity planning.