Network Engineer - L2 Support

Description GSPANN is hiring a Network Engineer – L2 Support to manage enterprise networks, firewalls, and cloud infrastructure. This full-time role offers the opportunity to work in a 24/7 environment supporting global network operations and automation initiatives.

Role and Responsibilities

Provide continuous (24/7/365) monitoring and support for firewalls, including Palo Alto (Cloud & On-Premise) and Microsoft Azure Firewall.

Administer network switches (Cisco), wireless access points and controllers (Cisco, Digital Network Architecture Center (DNAC)), and authentication systems such as Cisco Identity Services Engine (ISE) and Terminal Access Controller Access-Control System (TACACS).

Manage and troubleshoot load balancers across environments, including F5 and Microsoft Azure solutions.

Support DDI (DNS, DHCP, IPAM) infrastructure using Infoblox and Microsoft Domain Name System (DNS) / Dynamic Host Configuration Protocol (DHCP) servers.

Triage incidents, perform root cause analysis (RCA), and escalate unresolved issues to Level 3 (L3) teams or Original Equipment Manufacturers (OEMs) as needed.

Implement expedited changes and fulfill global service requests with minimal disruption.

Oversee LAN/WAN infrastructure, including data center LAN, wired/wireless LAN, and cloud networks on Microsoft Azure and Amazon Web Services (AWS).

Commission and decommission physical and virtual network assets based on operational requirements.

Perform regular configuration backups and conduct scheduled restoration drills.

Leverage automation tools for real-time health monitoring, incident self-healing, and system diagnostics.

Develop and maintain scripts to automate asset provisioning and decommissioning workflows.

Execute batch jobs and manage system patching, upgrades, and the full asset lifecycle.

Align network operations with ITIL (Information Technology Infrastructure Library) processes including Incident, Problem, Change, Configuration, and Availability Management.

Monitor service levels and capacity metrics while maintaining SOPs (Standard Operating Procedures), hardening documentation, and escalation matrices.

Track the complete asset lifecycle, covering firmware updates and hardware refreshes.

Ensure compliance with license and warranty tracking, and enforce SLA (Service Level Agreement) adherence with OEMs and vendors.

Apply patches and hardening configurations according to enterprise security policies.

Participate in disaster recovery (DR) and backup restoration drills to ensure readiness.

Contribute to capacity planning, performance optimization, and ongoing service improvement initiatives.

Skills and Experience

4-8 years of experience in network operations or technical support roles within enterprise environments.

Hands-on expertise in Cisco switches, access points, and wireless controllers.

Configure and support Palo Alto and Azure firewalls in live production environments.

Good knowledge of Infoblox and Microsoft DNS/DHCP to maintain DDI services.

Troubleshoot and manage load balancers such as F5 and Azure-native solutions.

Use Cisco ISE and TACACS for secure network authentication and access control.

Navigate cloud networking technologies confidently on platforms like Azure and AWS.

Write and maintain automation scripts using Python, Ansible, or similar tools.

Apply a solid understanding of ITIL processes within day-to-day network operations.

Utilize network monitoring and orchestration tools to maintain system health and uptime.