Job Description

Responsibilities:

Manage wired and wireless network access infrastructure and support Data Centre network operations

  • Administer and support network infrastructure including network routers, switches, wireless access points, WLAN controllers, AAA servers and encryptors
  • Respond and diagnose tickets related to network access and performance issues
  • Service and close support tickets to relocate or add client endpoints' wired network access
  • Service and close support tickets to resolve client endpoints' wireless access
  • Troubleshoot, triage and resolve client endpoints' 802.1X authentication/authorization access issues and escalate, if necessary, L2 and L3 issues
  • Monitor availability of network access and provide immediate response and/or investigation to system alerts
  • Troubleshoot and assist with root cause analysis of incidents replacing failed network components
  • Support and perform routine automation task...

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