Job Description

What success looks like in this role:

· Provide Network Engineering support for all network segments and applications.

· Act as L1/2 escalation for P1/P2 incidents; lead triage, stabilization, and post-incident RCA with clear corrective actions.

· Troubleshoot routing, switching, wireless, firewall, load balancing, and VPN issues across multi-vendor environments.

· Optimize performance (QoS, congestion control, path selection) and reduce chronic incident recurrence.

· Own changes from design review through implementation and validation, aligning with ITSM/ITIL change control and documentation.

· Collaborate with InfoSec on risk assessments, hardening, and compensating controls.

· Manage and optimize connectivity to public cloud (Azure/AWS): ExpressRoute/Direct Connect, hybrid routing, private endpoints.

· Support SD-WAN, traffic steering, and cloud edge security integration.

· Maintain robust observability (SNMP, flow tel...

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