Job Description
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.
What you will do
- Proactively monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure and a range of IP services , ensuring SLAs are met.
- Act as the single point of contact for customers, providing clear updates and professional support.
- Work closely with
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