Network Engineer

BCIC Swiss GmbH, we specialize in delivering end-to-end technology solutions designed to meet the evolving needs of businesses in a competitive digital landscape. With a strong foundation in Swiss quality and customer satisfaction, we serve as a reliable IT partner for small startups to major global corporations. Our core business is outsourcing services, and our company is also involved in recruitment solutions.

Position Responsibilities and Functions

• Create, update, and manage tickets in the Client Merck tool following appropriate procedural documentation.
• System of truth would be Client Merck tool (Service-now).
• Escorting break-fix partner/Vendor up to device, in Business hours which are either PRE-SCHEDULED or PLANNED activities.
• Escorting break-fix partner/Vendor up to device, out of core business hours for either UNPLANNED, PRESCHEDULED or PLANNED activities
• Non-technical module/device replacement/addition (hot swappable) ...