Job Description

Overview

The position also involves providing Level 2/3 technical support, resolving operational issues, and ensuring the performance and reliability of network systems, while working closely with clients, partners, and internal teams.

Responsibilities

  • Participate in assigned technical tasks related to network infrastructure projects.
  • Contribute to project studies, including design and planning of network systems.
  • Collaborate with clients, partners, vendors, and internal project teams to ensure deliverables are met.
  • Execute project delivery, including installation, configuration, and testing of network infrastructure.
  • Prepare and maintain accurate pre- and post-project documentation.
  • Liaise with vendors and IT personnel for technical resolution and issue escalation.
  • Provide Level 2/3 support and troubleshooting to ensure SLA commitments are achieved.
  • Perform ongoing monitoring, fine-tunin...

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