Job Description
Overview
The position also involves providing Level 2/3 technical support, resolving operational issues, and ensuring the performance and reliability of network systems, while working closely with clients, partners, and internal teams.
Responsibilities
- Participate in assigned technical tasks related to network infrastructure projects.
- Contribute to project studies, including design and planning of network systems.
- Collaborate with clients, partners, vendors, and internal project teams to ensure deliverables are met.
- Execute project delivery, including installation, configuration, and testing of network infrastructure.
- Prepare and maintain accurate pre- and post-project documentation.
- Liaise with vendors and IT personnel for technical resolution and issue escalation.
- Provide Level 2/3 support and troubleshooting to ensure SLA commitments are achieved.
- Perform ongoing monitoring, fine-tunin...
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