Network Operations Analyst

We are looking for a
Network Operations Analyst (L2) - This position is open only to candidates based in Latin America
Performs initial triage, basic troubleshooting, and standard change implementations using detailed runbooks.

Escalates complex or cross‑domain issues to L3 with well‑documented findings.

The scope of this engagement is operations only and covers:

• Initial and advanced incident triage and troubleshooting
• Execution of approved changes during scheduled maintenance windows
• Support for data center, campus, and video services

All work is to be performed remotely. When issues require on‑site intervention or design/engineering changes, the offshore L2/L3 team will escalate to on‑call and on‑site network engineers according to the defined escalation paths and procedures.

IMPORTANT: Coverage during USA Second Shift (EST) hours (14:00 – 22:00)
Responsabilities
Incident Management – Triage & Troubleshoo...