Network Operations Center Engineer

Shift Ahead needs an excellent (4/5) communication engineer with VOIP / SIP and networking experience

● Answer incoming client calls related to VoIP, internet, or WiFi issues.

● Work tickets involving call quality, dropped calls, network drops, or routing problems.

● Run diagnostics including SIP traces, pings, traceroutes, MOS score review, and packet loss checks.

● Assist with PBX provisioning, phone registration, and softphone setup.

● Prioritize outages such as phones down, internet down, or WiFi down.

● Document every step clearly and communicate status updates professionally.

● Escalate advanced issues to senior telecom engineers when appropriate.

● Maintain ticket SLAs with clear, fast response times.

Key Responsibilities

● Provide first-level support for VoIP, networking, and connectivity issues.

● Troubleshoot SIP, call quality, latency, jitter, and registration fai...