Job Description
Shift Ahead needs an excellent (4/5) communication engineer with VOIP / SIP and networking experience
● Answer incoming client calls related to VoIP, internet, or WiFi issues.
● Work tickets involving call quality, dropped calls, network drops, or routing problems.
● Run diagnostics including SIP traces, pings, traceroutes, MOS score review, and packet loss checks.
● Assist with PBX provisioning, phone registration, and softphone setup.
● Prioritize outages such as phones down, internet down, or WiFi down.
● Document every step clearly and communicate status updates professionally.
● Escalate advanced issues to senior telecom engineers when appropriate.
● Maintain ticket SLAs with clear, fast response times.
Key Responsibilities
● Provide first-level support for VoIP, networking, and connectivity issues.
● Troubleshoot SIP, call quality, latency, jitter, and registration failures.
● Perform basic network troubleshooting including TCP/IP, DNS, DHCP, a...
● Answer incoming client calls related to VoIP, internet, or WiFi issues.
● Work tickets involving call quality, dropped calls, network drops, or routing problems.
● Run diagnostics including SIP traces, pings, traceroutes, MOS score review, and packet loss checks.
● Assist with PBX provisioning, phone registration, and softphone setup.
● Prioritize outages such as phones down, internet down, or WiFi down.
● Document every step clearly and communicate status updates professionally.
● Escalate advanced issues to senior telecom engineers when appropriate.
● Maintain ticket SLAs with clear, fast response times.
Key Responsibilities
● Provide first-level support for VoIP, networking, and connectivity issues.
● Troubleshoot SIP, call quality, latency, jitter, and registration failures.
● Perform basic network troubleshooting including TCP/IP, DNS, DHCP, a...
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