Job Description
Role Summary:
We are seeking a Network Operations Center (NOC) Engineer to join our Service Delivery team. The NOC Engineer plays a critical role in maintaining operational stability across infrastructure, networks, applications, and cloud platforms by responding to alerts, managing incidents, escalating issues, and ensuring compliance with Service Level Agreements (SLAs). The role also supports continuous service improvement through reporting, trend analysis, and process adherence aligned with ITSM and ITIL practices.
Key Responsibilities
Command Center & Monitoring Operations:
Monitor enterprise IT infrastructure, network, applications, and cloud environments using centralized monitoring tools.
Detect, log, and respond to system alerts, events, and alarms in a timely manner.
Perform initial diagnosis and troubleshooting to identify root causes and apply known fixes or workarounds.
Incident Management:
Act as the first-line responder for IT incidents, ensuring ...
We are seeking a Network Operations Center (NOC) Engineer to join our Service Delivery team. The NOC Engineer plays a critical role in maintaining operational stability across infrastructure, networks, applications, and cloud platforms by responding to alerts, managing incidents, escalating issues, and ensuring compliance with Service Level Agreements (SLAs). The role also supports continuous service improvement through reporting, trend analysis, and process adherence aligned with ITSM and ITIL practices.
Key Responsibilities
Command Center & Monitoring Operations:
Monitor enterprise IT infrastructure, network, applications, and cloud environments using centralized monitoring tools.
Detect, log, and respond to system alerts, events, and alarms in a timely manner.
Perform initial diagnosis and troubleshooting to identify root causes and apply known fixes or workarounds.
Incident Management:
Act as the first-line responder for IT incidents, ensuring ...
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