Network Operations Center Manager

Team Leadership & Management

• Lead, mentor, and support a team of NOC engineers across all shifts.
• Set priorities, distribute tasks, and ensure proper workload balance within the team.
• Drive professional development through training, coaching, and ongoing feedback.
• Conduct periodic 1:1 meetings, performance evaluations, and goal-setting.
• Recruit, onboard, and integrate new NOC engineers into the team.
• Build and maintain a culture of accountability, high performance, and service quality.

Operational Oversight

• Own the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.
• Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks.
• Validate and improve health checks, monitoring dashboards, and operational KPIs.
• Oversee shift handovers, ...