Job Description
Key Responsibilities:
• Monitor network and system alerts using NOC tools (e.g., SolarWinds, ELK.).
• Perform initial analysis and troubleshooting for alerts and escalate issues as needed.
• Coordinate with internal infrastructure, application teams and service providers for
resolution of incidents.
• Track and document all issues and resolutions using ticketing systems (ServiceNow).
• Maintain incident records and generate operational reports
• Maintain and optimise the NOC monitoring tools (ELK or other tools in use)
• Provide updates to Leadership team as required
• Ensure uptime, performance, and security of all critical infrastructure systems.
• Provide status updates to stakeholders and participate in incident response and post-mortem
analysis.
• Maintain runbooks, documentation, and NOC standard operating procedures (SOPs).
• Available as required and participate in on-call support, as required.
o Knowledge in service now ticketing...
• Monitor network and system alerts using NOC tools (e.g., SolarWinds, ELK.).
• Perform initial analysis and troubleshooting for alerts and escalate issues as needed.
• Coordinate with internal infrastructure, application teams and service providers for
resolution of incidents.
• Track and document all issues and resolutions using ticketing systems (ServiceNow).
• Maintain incident records and generate operational reports
• Maintain and optimise the NOC monitoring tools (ELK or other tools in use)
• Provide updates to Leadership team as required
• Ensure uptime, performance, and security of all critical infrastructure systems.
• Provide status updates to stakeholders and participate in incident response and post-mortem
analysis.
• Maintain runbooks, documentation, and NOC standard operating procedures (SOPs).
• Available as required and participate in on-call support, as required.
o Knowledge in service now ticketing...
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