Network Operations Center (NOC) Engineer

Key Responsibilities:

• Monitor network and system alerts using NOC tools (e.g., SolarWinds, ELK.).
• Perform initial analysis and troubleshooting for alerts and escalate issues as needed.
• Coordinate with internal infrastructure, application teams and service providers for
resolution of incidents.
• Track and document all issues and resolutions using ticketing systems (ServiceNow).
• Maintain incident records and generate operational reports
• Maintain and optimise the NOC monitoring tools (ELK or other tools in use)
• Provide updates to Leadership team as required
• Ensure uptime, performance, and security of all critical infrastructure systems.
• Provide status updates to stakeholders and participate in incident response and post-mortem
analysis.
• Maintain runbooks, documentation, and NOC standard operating procedures (SOPs).
• Available as required and participate in on-call support, as required.
o Knowledge in service now ticketing systems and ITIL process
o Understanding of patching and good server patching experience
o Liase with third party vendors for any OS issues
o Coordinate with ISP/Customers for link issues
o Network devices monitoring and initial checks
o Knowledge on network fundamentals
o Certified in Microsoft technologies preferred
o Degree in Computers preferred (Preferably Engineering degree holders).
o Good communication (Verbal and Written) skills which helps in the smooth
interaction with users.
o Good team player and able to follow team policies and processes.
o Knowledge in Cloud services like Amazon, Windows Azure, VMWare is needed

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related
Preferred Qualifications:
• Certifications like CCNA, CompTIA Network+, or equivalent.
• Familiarity with cloud platforms (Azure, AWS).
• Scripting or automation experience (Python, PowerShell, Bash).
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Adaptability to changing technologies and environments.
• Collaboration with other teams and own issues and take responsibilities field.
• 2- 4 years’ experience in a NOC or technical support environment.
• Strong knowledge of networking concepts (TCP/IP, DNS, LAN/WAN, BGP, OSPF).
• Familiarity with monitoring tools and network troubleshooting techniques.
• Experience with ticketing and incident management tools.
• Strong analytical and communication skills.
• Ability to work /handle a 24x7 environment and handle pressure situations

WHO IS VONTIER

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!