Network Operations Center System Manager

Network Operations Center System Manager

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As Group NOC Systems Manager, you will be responsible for:

• Designing and implementing an optimised NOC structure with clear governance and measurable KPIs across operating companies.
• Ensuring effective use and adoption of NOC processes (SAR, PMWO, SWO, FDWO, FCWO, TT) across regions.
• Leading the integration of OSS, RMS, and telemetry data to create unified command and control visibility.
• Managing alarm lifecycle standards — including implementation, testing, and change control.
• Ensuring accurate root-cause analysis (RCA) data capture and workflow automation in ServiceNow.
• Driving development of the Integrated Command & Control Platform and Workforce Management tools.
• Overseeing Power Uptime (PUT) reporting, reconciliation, and customer SLA compliance across all markets.
• Managin...