Network Operations Lead Analyst - Express Scripts - Remote

At Evernorth, we are ambitious and compassionate experts who believe great work happens when we stay curious, collaborative, and committed to progress. As a Lead Analyst on our Network Strategy & Operations team, you will help strengthen the performance and reliability of our national retail pharmacy network. In this role, you will turn complex situations into clear actions, partner with experts across the enterprise, and ensure our responses to state regulators reflect our integrity, accuracy, and customer commitment. If you enjoy solving problems, navigating fast‑moving challenges, and contributing to meaningful operational outcomes, this is an opportunity to grow and make a difference.

**Responsibilities**

In this role, you will contribute to measurable impact by:

+ Leading the intake, evaluation, and routing of retail pharmacy complaints submitted to state departments of insurance to ensure the right teams engage quickly.
+ Investigating each issue by ...