Network Specialist

Routing switching wireless, ACI / SDWAN / DNAC

Cisco Professional along with hands on ACI / SDWAN / DNAC, Routing / Switching and Wireless, Understanding of License portal, API and Digital Wallet

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates ca...